Privacy Policy

Effective Date: 19 July 2025  |  Last Updated: 19 July 2025

1. Introduction

DinersVoice Pty Ltd (ACN: 139 039 517, ABN: 88 139 039 517) ("Kooeee", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Kooeee mobile application ("App") and services.

This policy complies with the Australian Privacy Act 1988 (Cth), the United States' privacy principles (including state-specific laws such as the California Consumer Privacy Act), and the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following categories of personal information:

• Identification data (e.g., name, email, phone number)
• Location data (e.g., GPS-based real-time location for parking spot functions)
• Payment information (e.g., billing address, payment method)
• Transactional data (e.g., purchases made, sales listed)
• Usage data (e.g., device identifiers, IP address, operating system, app usage stats)

3. How We Use Your Information

We use the information we collect to:

• Operate and improve the App
• Facilitate payment processing and credit management
• Communicate with you (e.g., updates, marketing where consented)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Legal Basis for Processing (EU Users)

Under GDPR, we process your data based on the following legal bases:

• Your consent
• Contractual necessity (to provide the service)
• Legal obligations
• Legitimate interests (e.g., fraud prevention, service improvement)

5. Sharing Your Information

We may share your data with:

• Payment processors and financial institutions (e.g., Stripe, PayPal)
• Cloud hosting providers and analytics platforms
• Law enforcement or regulatory bodies when legally required
• Affiliates and trusted service providers strictly for the purposes outlined above

6. International Data Transfers

We may transfer your information outside your country of residence, including to the United States and Australia. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses (for EU users) and ensure compliance with relevant privacy laws.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. You may request deletion of your account at any time.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal data
• Correction of inaccuracies
• Deletion of your data ("right to be forgotten")
• Data portability
• Restriction or objection to processing
• Withdrawal of consent (where applicable)

To exercise these rights, contact us at support@bigsmssa.com

9. Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption, secure storage, and access control. However, no method of transmission is 100% secure.

10. Children's Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the App or your registered email. Continued use of the App constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact: