Account and data deletion
Kooeee (developed by BIGSMS Pty Ltd) lets you request deletion of your account and associated personal data. Use either option below.
Option 1: Delete from the Kooeee app
- Open the Kooeee app on your device.
- Go to Profile & Account.
- Tap Delete Account and confirm.
- Your account and associated data will be removed from our active systems.
Option 2: Request deletion by email
- Email support@bigsmssa.com from the address linked to your Kooeee account.
- Include the email address or phone number registered to your account.
- State clearly that you want your account and associated data deleted.
- We will process your request and confirm once deletion is complete (typically within 30 days, unless a longer period is required by law).
What we delete
When you request account deletion, we delete or anonymize:
- Account details (name, email, phone, profile)
- Your parking spot listings and booking history
- In-app messages (chat) linked to your account
- Location data associated with your account
- Device identifiers (e.g. for push notifications) linked to your account
- Vehicle registration and QR code data linked to your account
What we may keep
We may retain certain data where required by law (e.g. tax, fraud prevention, or legal hold), or in anonymized form for security and service improvement. Transaction records may be kept for the period required by applicable law. See our Privacy Policy for more detail.
Retention period
After we process your deletion request, your account and the data listed above are removed from active systems. Any permitted retained data is held only for the minimum period required by law or our policies.
Contact
BIGSMS Pty Ltd
Email: support@bigsmssa.com
Phone: 1300 566 333